Refund policy
At AVILOMART, your satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a simple and hassle-free return process.
14-Day Free Returns
You have 14 days from the date you receive your order to request a return.
To be eligible for a return, the item must be:
- Unused and in its original condition
- In its original packaging, where applicable
- Free from damage caused by misuse or improper use
How to Request a Return
Before returning your order, please contact our customer support team.
Please provide:
- Your order number
- The reason for your return
- Photos of the item, if applicable
Once your return request is approved, we will provide you with the return instructions and return address.
Please do not send your order back before contacting our support team.
Free Return Shipping
Return shipping is completely free for eligible returns.
If your return request is approved, AVILOMART will cover the cost of return shipping and provide you with the necessary return instructions.
Refunds
Once we receive and inspect your returned item, we will notify you about the status of your refund.
If your return is approved, your refund will be issued to your original payment method.
Please allow your payment provider some additional time to process and display the refund in your account.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible.
Please provide your order number and clear photos of the item so that we can review the issue and provide a solution.
For approved damaged, defective, or incorrect orders, AVILOMART will cover the return shipping costs.
Exchanges
If you would like to exchange your item, please contact our customer support team within 14 days of receiving your order.
We will review your request and provide you with the appropriate instructions.
Non-Returnable Items
Certain items may not be eligible for return due to hygiene, safety, or other applicable restrictions.
If you are unsure whether your order is eligible for a return, please contact us before sending the item back.
Return Address
For approved returns, our customer support team will provide the appropriate return address and instructions.
Please do not send returns to an address unless it has been provided by our support team.
Contact Us
If you have any questions about our return or refund policy, please contact our customer support team.
We are always happy to help and will do our best to make your shopping experience simple and worry-free.
AVILOMART Customer Support